Terms and Conditions

Last Updated: November 9, 2025

1. Introduction

Welcome to Knowledge Academy. By using our services via WhatsApp or any other platform, you agree to comply with these Terms and Conditions. Please read them carefully before using our services.

2. Service Description

We provide educational and training services in the following areas:

• Graphic Design courses
• Programming courses (Front-End and Back-End Development)
• UI/UX Design training
• Problem Solving and algorithmic thinking
• Software Testing and QA
• CV creation and review services
• LinkedIn profile setup and optimization
• Graduation project supervision

3. Registration and Account

When contacting us via WhatsApp or registering for our services:

• You must provide accurate and truthful information
• You are responsible for maintaining the confidentiality of your account information
• You must be over 16 years of age or have parental consent
• We reserve the right to refuse or cancel registration in case of violation of terms

4. WhatsApp Service Usage

When communicating with us via WhatsApp:

• We use WhatsApp Business API to communicate with you
• We may send you messages related to courses, offers, and updates
• You can unsubscribe from messages at any time
• You must use the service respectfully and legally
• Spam, harassment, or abusive messages are strictly prohibited

5. Fees and Payment

• Prices are displayed for each training course or service
• Payment is required before the course starts unless otherwise agreed
• We reserve the right to change prices at any time
• Payments are non-refundable after the course has started
• All payments must be made through authorized payment methods

6. Cancellation and Refund Policy

• Full refund is available if cancellation occurs 48 hours before the course starts
• No refunds are available after the course has started
• We reserve the right to cancel any course and provide a full refund
• Partial refunds may be considered on a case-by-case basis

7. Intellectual Property

All educational materials and content provided by Knowledge Academy:

• Are protected by copyright and intellectual property rights
• Are intended for personal use only
• May not be copied, distributed, or sold without written permission
• May not be used for commercial purposes
• Unauthorized sharing may result in legal action

8. Acceptable Conduct

You are prohibited from:

• Sending offensive or inappropriate content
• Harassing instructors or other students
• Using the service for illegal purposes
• Attempting to hack or damage our systems
• Impersonating others
• Sharing login credentials with others

9. Disclaimer

• We strive to provide high-quality educational content
• We do not guarantee specific results from training courses
• Success depends on student commitment and personal effort
• We are not responsible for any direct or indirect damages
• Course content and schedules may be subject to change

10. Limitation of Liability

To the extent permitted by law:

• Our liability is limited to the value of the paid training course
• We are not responsible for service interruptions or technical issues
• We are not liable for your use of the information provided
• We are not responsible for third-party services or platforms

11. Modification of Terms

• We reserve the right to modify these terms at any time
• You will be notified of any material changes
• Continued use of the service indicates acceptance of updated terms

12. Service Termination

We reserve the right to:

• Terminate your account in case of terms violation
• Refuse service to any person without providing reasons
• Temporarily suspend service for maintenance
• Discontinue any course or service with reasonable notice

13. Governing Law

These Terms and Conditions are governed by the laws of Palestine. Any disputes shall be resolved in the competent courts of jurisdiction.

14. Contact Information

For inquiries regarding these Terms and Conditions, you can contact us via:

• WhatsApp: +970592100103
• Email: hrknowledgeacademy.ps
• Address: Nablus, West Bank Palestine